This Privacy Policy explains how thomashaughtecom LLC ("Cadence", "we", "us", or "our") collects, uses, and protects personal information when you visit our website, book a engagement, or take part in one. It also describes your rights under the California Consumer Privacy Act (CCPA/CPRA) and the EU/UK GDPR.
Contents
1. Who we are
Cadence is an email and retention advisory service operated by thomashaughtecom LLC, a limited liability company registered in the State of Wyoming, United States. For GDPR purposes we are the data controller. Registered address: 39348 Davis St, Lebanon, OR 97355. Contact: support@thomashaughtcadence.com.
2. Information we collect
Information you give us
- Booking details — your name, email, and chosen time slot.
- Intake information — the answers you provide on the project intake form, which may include your store URL, audience size, and details about your business so we can scope and build.
- Project content — the flows, copy, segments, and documentation we produce inside your platform, plus the notes and handover materials we share with you.
- Platform access — the credentials or limited-user access you grant us to your email platform (e.g. Klaviyo, Shopify Email) for the duration of the build.
- Payment details — handled by our payment processor; we do not store your full card number (see Section 6).
- Correspondence — messages you send us, including reschedule or refund requests.
Information collected automatically
- Usage & device data — IP address, browser type, pages viewed, and timestamps.
- Cookies — as described in Section 8.
3. How we use it
- Schedule, prepare for, and deliver your project;
- Produce your project deliverables, documentation, and handover;
- Process payments and administer refunds and reschedules;
- Respond to your messages and provide support;
- Send you only service-related communications about your bookings (we do not add you to marketing lists without consent);
- Keep records required for accounting, tax, and legal compliance;
- Maintain the security of the website and prevent fraud.
4. Legal bases (GDPR)
Where the GDPR applies, we rely on: performance of a contract (to deliver the project you ordered); legitimate interests (to run, secure, and improve the service); consent (for optional cookies); and compliance with legal obligations.
5. How we share it
We do not sell your personal information. We share it only with providers that help us operate, under contract — our payment processor, scheduling tool, video-call platform, and email provider — and where required by law, or as part of a business transfer.
6. Payments
7. Platform access & confidentiality
To build flows in your email platform we need temporary access — either a dedicated user or shared credentials. We use that access strictly to deliver the work, and ask you to revoke or rotate it after handover. Everything you share with us is treated as confidential, and we are glad to sign a mutual NDA before we begin.
8. Cookies & analytics
We use essential cookies to operate the site and optional analytics cookies to understand how it is used and improve it. You can control non-essential cookies through your browser or the cookie banner shown on the site.
9. Retention
We keep order and project records for as long as needed to provide the service and to meet legal, tax, and accounting obligations, then delete or anonymize them. Working files and drafts not required for those obligations are removed on request after handover.
10. Your rights
Depending on where you live, you may have rights to access, correct, delete, or port your information, to object to or restrict certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise a right, email support@thomashaughtcadence.com; you will not be treated differently for doing so.
11. Security
We use reasonable administrative and technical safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure.
12. International transfers
We are based in the United States; your information may be processed there or in other countries where our providers operate. Where required, we use appropriate safeguards such as standard contractual clauses.
13. Age
Our service is for adults running or building a business. It is not directed to anyone under 18, and we do not knowingly collect their personal information.
14. Changes
We may update this policy and will revise the date above. Continued use of the site or service after changes take effect means you accept the update.
15. Contact
thomashaughtecom LLC (Cadence)
39348 Davis St, Lebanon, OR 97355
support@thomashaughtcadence.com