These Terms of Engagement ("Terms") govern the email and retention advisory and build services provided by thomashaughtecom LLC ("Cadence", "we", "us", or "our") and the use of our website. By ordering a package or using the site, you ("you" or "the Client") agree to these Terms. If you do not agree, please do not order.
Contents
- Operator & eligibility
- Nature of the services
- Booking & scheduling
- Sessions & deliverables
- Fees & payment
- Rescheduling, cancellations & refunds
- Client responsibilities
- Confidentiality
- Intellectual property & recordings
- No guarantee & disclaimer
- Limitation of liability
- Indemnification
- Independent relationship
- Termination
- Governing law
- Changes
- Contact
1. Operator & eligibility
Cadence is operated by thomashaughtecom LLC, a limited liability company registered in the State of Wyoming, United States, with a registered address at 39348 Davis St, Lebanon, OR 97355. You must be at least 18 and able to enter a binding contract. The service is intended for people running or building a business.
2. Nature of the services
We provide advisory and build services for email and customer-retention programs on platforms such as Klaviyo and Shopify Email. Each engagement is a one-time, fixed-fee project: an audit, a build of core flows, or a full lifecycle program. We review what is in place, design what is needed, build it in your platform, and hand it over with documentation. We do not provide ongoing management or retainer work by default.
3. Ordering & kick-off
You select a package on the website and pay in full at the time of order. After payment, we send a short intake form and schedule a kick-off. Build work begins once intake is returned and platform access is provided.
4. Scope & deliverables
Each package has a defined scope listed on the website. Typical deliverables include audited and improved flows, segmentation, documentation, and a walkthrough handover. Anything outside the listed scope is treated as a change request and quoted separately before any additional work is done.
5. Fees & payment
Fees are shown on the website in U.S. dollars and are payable in full at the time of order through our payment processor, Stripe. All purchases are one-time payments; we do not offer subscriptions or recurring billing. Your statement will show CADENCE. We may change prices prospectively; changes do not affect an order already paid for.
6. Rescheduling, cancellations & refunds
Rescheduling, cancellations, and refunds are governed by our Refund & Reschedule Policy, which forms part of these Terms.
7. Client responsibilities
To get value from the engagement, you agree to provide accurate information, complete the intake form, and grant the platform access we need to build (for example, a Klaviyo or Shopify Email login or invitation). Acting on any recommendation, and the manner and timing of doing so, is your decision and responsibility.
8. Confidentiality
We keep what you share during an engagement confidential and will not disclose it except as needed to provide the service or as required by law. The relationship is mutual: we ask that you keep our materials and recommendations confidential too. We are happy to sign a mutual non-disclosure agreement before we begin.
9. Intellectual property
Any frameworks, templates, copy structures, or materials we share remain our intellectual property; you receive a personal, non-transferable right to use them for your own business. Flows and content built directly inside your platform are yours to keep, modify, and run after handover. You may not resell or redistribute our underlying frameworks or templates.
10. No guarantee & disclaimer
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THOMASHAUGHTECOM LLC AND ITS MEMBERS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM THE SERVICES OR YOUR RELIANCE ON ANY RECOMMENDATION. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ENGAGEMENT GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless thomashaughtecom LLC from claims, damages, and expenses arising from your use of the services, your business decisions, or your breach of these Terms.
13. Independent relationship
We act as an independent contractor. Nothing in these Terms creates a partnership, employment, agency, or fiduciary relationship between you and us.
14. Termination
You may stop ordering new projects at any time. We may decline or end an engagement — for example, where conduct is abusive or where we are not the right fit — and will handle any refund under the Refund & Reschedule Policy. Sections on confidentiality, intellectual property, disclaimers, and liability survive termination.
15. Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles. The state and federal courts located in Wyoming have jurisdiction over any dispute, except where consumer-protection law lets you bring proceedings where you live.
16. Changes
We may update these Terms and will revise the date above. The version in effect when you book governs that booking.
17. Contact
thomashaughtecom LLC (Cadence)
39348 Davis St, Lebanon, OR 97355
support@thomashaughtcadence.com